BB Wheels Reviews

Great prices, great customer service. Highly recommended for all rims purchases. Fitment is spot on every time.

I ordered wheels for my 2017 ford mustang GT. I selected and purchased a wheel from the list of options for my specific vehicle. However, once I went to the tire shop to have them mounted to my vehicle, they did not fit. Even with a 1/4" spacer, they wouldn't clear my stock calipers. I contacted customer service and they said that they would have a "fitment specialist" return my call. No one did. I called back and got a nice young man named Nolan. Even after a few phone calls and and conversations between the rim shop, myself, and Nolan, I never actually spoke with a specialist or manager. Nolan was relaying messages from the specialist and two managers. They all kept pushing for me to put 1/2" spacers on my front wheels with extended lug nuts. This would cause extensive damage to my vehicle in the long run and cause aggressive vibration going over 50 mph. I mentioned that on a few occasions throughout our conversations and they agreed. However, that did not make then stop pushing to mail them to the rim shop. I did not like that my safety and well being of my vehicle was of zero concern. The offset in the wheel wouldn't fit my vehicle regardless of what size I purchased. BB wheels informed me of that when I inquired about a larger size. Needless to say, they were not willing to work with me for a solution other than 1/2" spacers on the front wheels of my 5.0 mustang. I will take responsibility for not making sure that the tire shop fitted all the wheels in both the front and back before mounting. However, I was sold a wheel suggested on the website that was not a fit for my vehicle by any means. Spacers shouldn't be required at all when you purchase a wheel to fit. I was disappointed that after numerous calls, I never spoke with management or a specialist. I was just a number and management repeatedly pushing spacers down my throat instead of taking the call and trying to find a compromising resolution proved that. Even a 50% credit to exchange the wheels would have been much appreciated. Instead, I'm stuck paying a $1,000 bill for the next six months for wheels that I can't do anything with and I still need to buy wheels that fit asap. I have new tires (not purchased through BB wheels) but still no wheels. Definitely not the experience I expected from a family owned business. I'm thoroughly disappointed ????

Very happy with them and my rims. They shipped faster then other companies I have dealt with. Yes that 20x14 -76 in 46 inch military tires.

Really fast shipping. And customer service was great. They are on top of everything. Willing to help wherever they can. The prices can't be beat. Would recommend to anyone. Great quality as well. Thanks a lot guys.

Once the order was placed, the fitment specialist called to verify the offset because it was for a custom vehicle. Once the wheels came in I had a small issue with one of them, Sarah took care of it. Great customer service!

Great service my man Nolan did a great job getting me my 6 wheels shipped out within a couple of days thanks bb wheels this is the way to go if your looking for wheels for your car

Ordered a set of 33x12.50x17 MT and they came in as 225x75x15 AT. Not sure how anybody could mess that up. Then their customer service sucks even worse. (Elizabeth) Told me Fedex would be there 4-23 to pick them up, but didn't give a time. After I told her she could have put that in the email, because she sure wouldn't call me back. She said she wasn't going to keep letting me belittle her. Still have yet to hear from anybody about their mistake, and yes I ended up having to take them back to Fedex myself. Do not buy from these folks. It would have been less work to go buy them somewhere else.

I'm a 100% disabled Veteran who gets just enough to live on and to help his wife pay or bills and make rent here in California. Since this hard working woman needs her vehicle to get to work, and she drives 1 1/2 hours each way, her tires are very important and thanks to BB Wheels i was able to afford a great set of new tires! I'm extremely grateful for the great low prices and the service you all have provided us and probably a million others. The tires are on their way! HOOYAH! George L.

Erin was very professional and courteous! She was a pleasure to work with and I believe she is an asset to her company! Prices were good also!

I placed an order for 4 wheels. The first shipment I received had bent wheels. I was sent a replacement through Route because BBWheels takes no responsibility once the wheels are shipped and they collect their money. I just received the replacement wheel so I finally installed all 4 wheels. There happened to be another bent wheel that was not visible to the naked eye. You can definitely tell with the tire mounted. Well trying to get BBWheels to exchange the bad wheel has been a nightmare. They want to blame the bend on being done during the tire mounting. Even though 3 out of the 5 wheels I received have had damage. They say they escalate the issue, but it seems like the same customer service agent is the one who decides whether or not your damaged wheel is replaced. This being after I had to constantly ask for an update to the "escalation". HORRIBLE EXPERIENCE! HORRIBLE CUSTOMER SERVICE!

I got rims and tires they look good on my 2019 only problem is they sent the wrong lugs I call them and they told care of the problem

We ordered our tires one day and had them the next! It was like a 24 hour turn around. We couldn't be happier with the speed and ease of the entire purchase!